Refund Policy

We at Celestolite want to ensure you’re completely satisfied with our top of the line skin care products. We currently offer product exchanges within 30 days of purchase. Regretfully, we are unable to provide refunds.

Manufacturer Warranty

Celestolite is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Celestolite offers a Manufacturer Warranty – if you are not satisfied with your product purchased online celestolite.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Celestolite product of equal or lesser value. For any questions feel free to call 1-877-347-0107

Product Exchanges

Products must be exchanged at their original point of purchase. This means that if you bought your Celestolite product at physical store location, you must return to that same location to complete your exchange. Please be sure to bring the item in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. And don’t forget to bring your purchase receipt. Celestolite products purchased online must also be exchanged by the original online vendor. To initiate an exchange of an item purchased from celesolite.com, please contact our customer service center at 1-877-347-0107 during work hours (Monday – Thursday: 9 am – 5 pm and Friday: 9 am – 3:30 pm) within 30 days of purchase. You will incur in any additional delivery charges, if any apply.

Ineligible products

Our customer service team is eager to assist you and find a solution to your concern as quickly as possible. However, we do have requirements in order to process your product exchange:

  • Damaged or defaced products are not eligible for returns or exchanges.
  • Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Celestolite safely.
  • Celestolite does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
  • All additional postage costs will be incurred at the customer’s expense.

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    customerservice

    Hi Louise,
    We would like to speak to you to further assist you. We would like to ask you more information regarding your request.
    Please contact our Customer Service Department call us at 877-554-1777 Mon-Thur 9 am to 5 pm PST or Friday 9 am to 3 pm PST.

    Kind regards,
    Celestolite

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